If you need to change the dates or modify the pets for a reservation, you can contact the caregiver through Rover Messages to request a modification of the reservation. We require 24-hour notice to cancel daycare reservations and 72 hours to cancel boarding reservations. In many cases, a dog is considered to be incompatible when it cannot share a space with other dogs because it is intact (it is not spayed or neutered) or because of behavioral problems, such as dog aggression, excessive dominance (increase) or if a dog is afraid when around other dogs. Temporarily closing a resort would not adequately address the main way in which the virus is transmitted from one dog to another, and would cause significant difficulties for the many people whose dogs are healthy and who depend on Pet Paradise to care for their dogs so that they can work and earn a living.
If your dog shows any signs of aggression during bathing or nail trimming, the service will not be completed. Like human colds, dogs are at greater risk of infection when they visit places that are heavily populated by dogs with greater potential exposure to the disease. The staff is very attentive to the dogs to ensure that they continue to have fun while maintaining a safe environment.